Why hasn't my item arrived?

First, ensure that your item has shipped by checking for an email notification of shipment or checking on “My Orders” if you have an account made. If your item hasn’t shipped,Our operating hours are Monday – Friday 08:00 A.M. to 4:00 P.M. If ordering during operating hours we typically ship within 24 hours. If you placed your order during the weekend, we’ll ship your order on Monday. Once your order ships, you’ll receive a copy of the tracking information to the email given in your order. If your item has shipped, please check the tracking information. We have no more information than you once the item has shipped. There occasionally are delays in shipping, and you can call your local post office or UPS store to get updates as well. If there has been no update on a shipment for 5 business days in a row, please let us know and we’ll figure out a solution.