How do I start a return?

Please contact us to start your return by clicking HERE.

We will need to know your order number, the item you want to return and the reason for return. Upon receipt of these details we will provide you with a return authorization number and all the necessary information to arrange the return.

Please package the item securely to ensure the items are not damaged in transit.  We cannot offer a full refund if we receive items back that have been damaged due to insufficient packaging or are missing from the box.

You will need to obtain a proof of postage with a tracking number when you send your item to us. Proof of postage does not cost anything but without it we may not be able to process your refund in the rare event that your item is lost in transit.

Any item you have accepted and then returned is your responsibility until it reaches our warehouse. Please ensure that you send your item back to us using a delivery service that insures you for the value of the items.